Air Milford - Fly Cruise Fly

After check-in completion, your pilot will give a thorough pre-flight briefing on the route and scenic highlights likely to be encountered. These include the famous Skippers Canyon, the Paradise region (recently made popular as film locations for Lord of the Rings/Hobbit Trilogies), and the Donne glacier among many other awe-inspiring features. Your 35 minute flight concludes with an over flight of the fiord of Milford Sound, prior to landing.

The second half of the adventure begins in Milford Sound, where your pilot personally escorts you to the boat docks where you will board the “Spirit of Milford” to enjoy your Milford Sound Nature Cruise. Numbers onboard are capped at 150 passengers ensuring a more intimate experience, Nature Guides offer a personal commentary. The catamaran explores nooks and crannies along the edge of the fiord, nudging into sheer rock faces to examine flora and fauna in detail.

Following your Milford Sound cruise your return flight takes in many of the pristine alpine lakes and waterfalls that Fiordland National Park is recognised for, including the Sutherland Falls which span 580m (1900ft). Flight time is another 35 minutes, with a total trip time of approximately five hours. After enjoying your Scenic Flight back from Milford Sound you will land back in Queenstown to complete the journey.

If for any reason your travel plans change, and you are not going to be able to fly with us on the day booked, please be sure to contact us.
The following cancellation policy applies to all Air Milford bookings:

For flights cancelled more than 48 hours prior to the departure time, there will be no charge.
For flights cancelled between 24 hours and 48 hours prior to departure time we reserve the right to charge a 10% booking fee.
For flights cancelled within 24 hours prior to departure time, or in the case of a ‘no show’, you will be charged the full cost of the flight.
Air Milford reserves the right to apply discretion in special circumstances.
Cancelled flights on our behalf (due to weather etc.) will incur no charge

Make sure to check in at the location  specified in your confirmation at least 15 minutes before the  tour begins.

Cancellations & Refunds

If your service provider cancels the tour or activity you have booked, then you are entitled to a full refund.

Happy Travels New Zealand does not refund in cash and can only refund back onto your Visa, Mastercard or American Express.

Fees paid to Happy Travels for credit card fees, deposits, bus tickets and luggage storage are non-refundable or transferable.

If you decide to cancel your activities or accommodation for any reason, a 50% Cancellation Fee will be applied. In addition to Happy Travels Cancellation Fee, you may also be liable for any cancellation fees charged by the service provider as per their own terms and conditions. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking (for example cancellations made within 24hrs of travel).
Booking Confirmations

Your Responsibilities
Trips with booked dates: It is your responsibility to ensure the dates on vouchers are correct and correspond to your own itinerary, including any transport tickets, campervans & bed nights. Please double-check that the pick-up locations for your selected tours are correct. The times printed on your tickets are generally the departure times of the tours you have booked, arrive 15 minutes prior to the time stated on your voucher to ensure you are on time. If you are late for a tour, the tour operator reserves the right to mark you as a no- show and charge a 100% cancellation fee.

All bookings must be reconfirmed 48 hours in advance by contacting your tour provider directly using the contact information listed on your tour voucher.

You may either re-schedule directly with the supplier or you can email our support team on [email protected] and include your voucher number, name of product you booked, planned departure date and your contact details. Once you’ve emailed us, you can drop us a line at +64 340 90 978

Yes, we do have open dated/flexible tickets available. Most tour vouchers are valid for 12 months from date of purchase, however please be aware that you may be subject to supplier price fluctuations. All ticket validity is specified on the tour voucher. If you are unsure of the validity of your voucher, just ask one of our wonderful staff.

If you need help with an existing booking please email us at [email protected], if your enquiry is urgent please follow up your email with a quick call on +64 340 90 978 so we can help you.

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. If you already have travel insurance, please understand that it is your responsibility to ensure that your travel insurance covers you for all of the adventure style travel you have booked with us.

Absolutely, we understand that paying off a big trip in one go isn’t always that easy. We offer flexible payment plans to suit all types of travellers with zero interest or fee’s (minimum $100NZD deposit required).