Coronet Peak

GENERAL TERMS & CONDITIONS
1. The operating season of the NZSki Limited (NZSki) ski areas is subject to snow, weather, and mountain conditions. The season may be longer or shorter than publicised. NZSki makes no commitment as to the length of the season, number of lifts operating at any time or to the operation of an area or facility on any day.

2. NZSki makes no commitment to the availability of carparks, transport or access to the mountain at any time.

3. NZSki reserves the right to offer preferential parking at any time.

4. A pass is defined as an RFID card (otherwise known as MyPass card) and all associated products. All product purchasers and users agree to the rules, regulations, and directions expressed or implied of NZSki Ltd. A breach of these Terms and Conditions may result in a withdrawal of any passes or products or any benefits thereof.

5. Passes and products purchased are valid only for the winter or summer season in which they were purchased for and will expire at the end of each season. Unused products will expire and not be valid for the following season.

6. Passes and products are not transferable. A pass may only be used by the person whose name it bears or is assigned to and photograph it matches in NZSki’s records. Transferring or re-selling your pass or product is an offence and may result in penalties including loss of access to ski area facilities and possible prosecution. Both the identified pass holder and the person who attempts to use that pass to unlawfully gain access to the lifts will face possible prosecution and be subject to a trespass order which will prevent access to Coronet Peak, The Remarkables and Mt Hutt. You may be subject to trespass notice from other commercial ski areas in New Zealand.

7. You must always carry your pass with you when using our mountain facilities.

8. NZSki Ltd does not accept responsibility for lost or damaged MyPass cards. The MyPass card remains the property of NZSki Ltd

9. If you lose or misplace your MyPass card or it is stolen, please report this immediately to Guest Services on 0800 697 547 or [email protected] so we can suspend/cancel it and re-issue a replacement. A card replacement fee of $5 may apply.

10. NZSki reserves the right to decline to reissue the pass or to issue you with passes in the future if a third party is found using your pass without its loss recorded in our system.

11. Your pass cannot be used for commercial purposes without the prior approval of NZSki Ltd.

12. All pass holders must abide by the Snow Responsibility Code.

a. Misconduct will result in cancellation or suspension of the pass with no refund and possible removal from the Mountain. Misconduct includes, but is not limited to, reckless or dangerous behaviour while participating in on-mountain actives, excessive speed within a slow or learning zone, disregard for closed areas, unsociable or abusive behaviour, being under the influence of alcohol or drugs, supply of incorrect information or any other breach of the conditions of service.

b. The pass holder assumes all risk of personal injury, property loss and damage and understands participation in alpine activities and use of the alpine area comes at their own risk. While all practical steps have been taken to mitigate, identify, and remove hazards, the pass holder accepts that marked and unmarked hazards exist.

13. Photo identification will be required on the collection of your MyPass card or when updating your photograph. If you are purchasing for the first time with us online, you can also upload a photo through our webstore.

a. Please note that if the photo uploaded does not meet our criteria you may be asked to update this in person at one of our Guest Services locations.

b. Passes with photos that do not meet our criteria may be suspended.

14. All pass holders must abide by all signs and instructions when driving on ski area access roads.

15. Failure to abide by signs and instructions or reckless and dangerous driving will result in cancellation or suspension of the pass with no refund.

16. NZSki reserves the right to amend these Terms and Conditions.

CANCELLATIONS, REFUNDS AND MOUNTAIN CLOSURES
All passes and products are considered non-refundable and non-transferable unless specified elsewhere in our terms and conditions.

Season Pass products will not be refundable (monetary or credit) under any circumstances unless Pass Protection has been purchased.

For other products, applications for credits, or refunds will be considered for injury or medical reasons, or where travel or operational restrictions imposed by a regulatory body precludes usage of your products across the entire season. Where usage is impacted over only part of the season, any credit, or refund will be only granted at NZSki’s discretion.

To apply for a refund, please contact our Guest Services team at [email protected]. Claims must be supported by evidence including but not limited to a doctor’s certificate, evidence of travel restrictions or cancellations.

All credits or refunds are final as of the 31st of October for the season for which the product was purchased, any enquiries after this time will not be honoured.

All refunds will be made in New Zealand Dollars using the payment method/and or payment card originally used for purchase. If you paid by a credit card denominated in a foreign currency, the amount that you are refunded in your foreign currency may differ from what you were charged at the time of booking due to changes in the foreign exchange rates, non-refundable or additional bank or credit card charges, or other factors. NZSki will accept no liability for any loss that may be suffered due to these factors in relation to the amount refunded.

NZSki reserves the right to obtain independent advice to validate any claim.

Downgrades:

Downgrades to lower-value products will not be offered after the time of purchase. This applies to all products.

AGE GROUP & ELIGIBILITY DEFINITIONS
Age is as of 1st June in the season for which you have purchased.

2023 Age Group & Eligibility Definitions:

5 yrs and under ski or ride for free at Coronet Peak, The Remarkables and Mt Hutt.

Child: 6 – 15yrs inclusive

Adult: 16 – 64 years

Student: 16+ years. Student ID will be required.

Senior: 65–74yrs of age. Photo ID will be required.

Super Senior: 75yrs of age or older, photo ID will be required.

All lift users require a MyPass card. A photographic ID may be required to collect.

STUDENT PASSES
A student is 16+years for a Season Pass (3 Peak or Mt Hutt) or otherwise subject to adult rates for all other passes.

To be eligible for a student season pass, you must be enrolled full-time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institute, or New Zealand secondary institution

Not all products have a student price point/discount.

Evidence of full-time enrolment requires two forms of proof to verify.

A valid, photographic student ID
A letter from a New Zealand or Australian tertiary institution proving full-time enrolment (this can also be from Studylink).
BCITO, ISIC, apprentices, and other international student cards are not accepted.

Evidence must be approved by Guest Services before your Student Pass is activated for use.

ACCEPTED PAYMENT METHODS
Our preferred method of payment is via electronic means for contactless payments. Our mountains are cashless and NZSki reserves the right to refuse cash as a means of payment when purchasing products or services from any NZSki location.

TERRAIN USE
A valid lift pass is required to use any of the lift facilities at Coronet Peak, The Remarkables and Mt Hutt ski areas. Using or attempting to use any of the lift facilities without a valid lift pass will result in some/all the following penalties:

A requirement to purchase a valid lift pass or passes to cover the fraudulent use.
Issuance of a trespass notice preventing any future visit to the ski area; and/or a report to the police with the option of prosecution to the full extent of the law.
PLEASE NOTE: ENTRY TO ALL NZSKI SKI AREAS CONSTITUTES ACCEPTANCE OF AND AGREEMENT TO ALL OF NZSKI TERMS AND CONDITIONS.

MYPASS MONEY
MyPass money is the stored credit facility offered on the MyPass card at NZSki ski areas in New Zealand.

The purchaser and/or users of MyPass money agree to the following Terms and Conditions:

NZSki Ltd will not be held liable for misuse, loss, or fraudulent use of MyPass money where the MyPass money account holder has disclosed their PIN either intentionally or otherwise.
MyPass money will be available online with the correct registration of your MyPass and via logging in with your user-defined password. MyPass money can also be used at Guest Services, food and beverage and retail locations after you have set up a PIN with our Guest Services team.
A MyPass money account must be authorised by a parent or guardian for account holders less than 16 years.
A parent or guardian must be present for children under 16 years to load a PIN and enable a child’s account.
A PIN can only be reset by the MyPass account holder at Guest Services or over the phone provided their identity matches the information stored against the account holder’s profile.
MyPass money purchased directly will be fully refundable before expiration. MyPass money offered as a credit, refund or prize will be non-refundable.
MyPass money can be used for transactions at NZSki outlets on the basis that 1 MyPass money dollar is equivalent to 1 NZ dollar.
MyPass money can be used for part payment of a purchase.
MyPass money can only be redeemed by the presentation of the appropriate MyPass card or online via a registered MyPass account.
MyPass money can only be redeemed on the mountain by account holder verification using a PIN.
MyPass money can be redeemed by the named MyPass holder for the purchase of products for other MyPass holders.
Refundable MyPass money credit balances up to $500 can be refunded to the account holder at any NZSki Guest Services location. Credit balances greater than $500 can be refunded on application.
MyPass money credit balances for account holders under 16 years will only be refunded to the parent or guardian that authorised and enabled the account.
MyPass money credit balance refunds will be in the form of the most recent deposit.
Any MyPass money credit remaining after a period of 24 months since the last activity will expire and the balance retained by NZSki Ltd. Non-refundable MyPass credit may be offered with extended validity in some cases.

EVENTS
In addition to our general Terms and Conditions there may be some events where additional conditions apply. These are outlined below.

Condition of entry:

It is a condition of entry to the Event that a search of you and/or your possessions be conducted at the time of entry to the Venue and at other times if requested by the Promoter or Event Staff. This may include, but is not limited to, bag checks, pat downs, metal detector tests and drug detection tests. If you do not consent to such searches, you may be denied entry to the Venue, or evicted from the Event.

Items not allowed:

Alcohol & Illicit drugs
Umbrellas
Glass bottles or cans
Sound amplifiers including loudhailers, vuvuzelas, and air horns
Recording devices for personal or commercial purposes
Flares, fireworks, laser pointers
Knives or other dangerous weapons
Full face coverings
Flag poles of more than one metre in length
Signs, banners, or clothing that are obscene, offensive, or abusive
Any other item that may cause injury or public nuisance or inconvenience to any other person

Items that are allowed:

Empty drinking vessels
Soft-sided chilly bags, picnic baskets
Prams, strollers, pushchairs

Changes in event:

NZSki (includes Coronet Peak, The Remarkables and Mt Hutt) or contracted event coordinators reserves the right to change, add, withdraw, or substitute artists in the Event line­-up, vary the advertised programme, the entry and exit times, the amenities, the facilities, the attractions, and the entertainment at its discretion without prior notification. You acknowledge that the NZSki contracted event coordinators do not make any representations or warranties in respect of the aforementioned factors, and you have not relied on any representations or warranties by the NZSki regarding the above in connection with your purchase of an Event Ticket.

In cases where the Event cannot take place due to situations outside of NZSki’s reasonable control, NZSki reserves the postpone the Event or cancel if no suitable reschedule dates exist. Normal refund policy will apply.

NZSki may deny admission to the Venue (including admission to a particular performance at the Venue) in accordance with the Event Terms or otherwise in its absolute discretion.

Photography of events:

By attending this event you are providing perpetual permission to be filmed, photographed or used in any marketing material by NZSki.

Those attending live music events on mountain will not record or reproduce the performance of the artist in audio or visual format without the prior written consent of the Artist’s manager or tour manager.

Drones are not allowed unless all flight plan, unless otherwise authorized. See UAV and Drone policy for further details.

NZSki retains the right to confiscate footage.

People with disability and access to areas:

NZSki will endeavour to make the Venue accessible for those using wheelchairs, mobility scooters or with a disability; however, you acknowledge that the Venue has pre-existing natural terrain and pre-existing structures and facilities, and in some cases, it may be impossible, impractical, unsafe or contrary to building laws or regulations to make all areas of the Venue accessible for all patrons.

By purchasing an Event Ticket, you acknowledge and understand that some public areas of the Venue may not be accessible by all patrons. If you have any concerns about the accessibility of the Venue, please contact the NZSki prior to the Event for more information.

PHOTOGRAPHY/VIDEOGRAPHY ON THE MOUNTAIN
Please note that NZSki regularly capture photos and videos of customers at Coronet Peak, The Remarkables and Mt Hutt. This content may be used in our marketing material.

If you would prefer that you are not filmed or photographed, please advise our Guest Services or Admin team on the mountain and we will do our best to ensure your image isn’t captured, although this cannot be guaranteed.

If you need help with an existing booking please email us at [email protected] if your enquiry is urgent please follow up your email with a quick call on +61 2 5633 1149 so we can help you.

Absolutely, we understand that paying off a big trip in one go isn’t always that easy. We offer flexible payment plans to suit all types of travellers with zero interest or fee’s (minimum $100NZD deposit required).

We endorse the recommendation that all travellers take out travel insurance. If you already have Travel Insurance please understand that it is your responsibility to ensure that your Travel Insurance covers you for all of the adventure style travel you have booked with us.

Absolutely, just let us know your preferred start and finish location and we’ll make it work.

There is definitely no wrong way to travel New Zealand. Depending on what type of traveller you are, you might enjoy a Campervan road trip over the Hop On Hop Off Bus Packages. We recommend booking a free consultation with one our friendly team and they can tailor their recommendation to your personality and  travel plans.

We get it. Life is all about the unexpected, especially when you are travelling. If you are unable to make your pre-arranged tour you will need to reach out to our [email protected] so we can give you a helping hand. In all cases we strongly recommend having a valid travel insurance policy which covers you for unexpected cancellations.

Yes. All of our packages are customisable so if you would like to make any changes please contact our team under [email protected] or our WhatsApp (+64) 3409 0617