Glenorchy Air - Fly Cruise Fly

8.00am – 8.30am Pick up from Central Queenstown and Frankton accommodation
8.30am Check in with Glenorchy Air at Queenstown Airport
9.00am – 9.40am Scenic flight from Queenstown to Milford Sound
9.50am – 10:10am Transfer to Milford Sound Cruise Terminal
10.30am – 12.15pm Southern Discoveries Nature Cruise through Milford Sound
12.20pm – 12.30pm Return to Milford Sound Airport
12.40pm – 1.20pm Scenic flight from Milford Sound to Queenstown Airport
1.30pm – 2.15pm Drop back to Central Queenstown and Frankton accommodation

RATES
All rates are shown in New Zealand Dollars and are GST inclusive. All rates are subject to change at any time without notice.

MINIMUM NUMBERS
All products require a minimum number of paying adult passengers to be confirmed. Bookings will be accepted for numbers less than the required minimum and our team will work to coordinate bookings to achieve the required minimum numbers for the flight to depart, but this cannot be guaranteed. We will contact you the day before your scheduled departure to confirm if the flight is able to go ahead. Separate minimum numbers apply to third party activities, such as Heli Hiking and Ski the Tasman.

CANCELLATION + REFUND POLICY
Our flights are weather-dependent. Pilots will make a weather check 1 hour before each scheduled departure. If we cannot fly due to adverse weather conditions, we will attempt to reschedule depending on the passenger’s schedule and flight availability. If we cannot reschedule, passengers will receive a 100% refund. If passengers choose to cancel a flight, fail to check in on time, or notify us of changes less than 24 hours prior to their departure, they will incur a 100% cancellation charge. Changes or cancellations made with more than 24 hours warning incur no penalties. Please note: if you’ve booked through a third-party booking agent their terms and conditions may differ and will also apply. Refunds will go back to the original form of payment in NZD and Glenorchy Air is not responsible for any exchange rate fluctuations.

INFANTS AND CHILD PRICES
Infants are 0-2 years old AND weigh 15kgs or less.

Infants over 15kgs must occupy their own seat and will be charged the Child price.

One infant per adult.

FLIGHT RESTRICTIONS
The Pilot in Command is responsible for the safety of the aircraft and everyone on board at all times. Service can be refused if the Pilots’ instructions are not complied with. In this instance, refunds would not be issued.

Given alpine flying conditions, Glenorchy Air reserves the right to alter the flight paths or cancel flights due to weather and safety considerations.

Flight times and routes are subject to weather conditions.

Individual and total weight restrictions apply to specific aircraft and flights. We are required to make sure that the aircraft is operated within its maximum weight limitations and the aircraft’s centre of gravity is within limits. We, therefore, request passenger weights at the time of booking, to assist us operationally in planning and managing seat availability and to provide a great customer experience. Please ensure you contact us directly before making a booking if any passengers are 140kg (308lb) or over. Our helicopter partners require prior notification of anyone over 116kg (255lb). This is applicable to our heli hiking products or any helicopter add-on. Should your actual weight at the time of check in be more than 15kg (33lb) over your declared weight it may result in the aircrafts weight and balance limitations being exceeded. In this instance your booking may need to be rescheduled, subject to availability.

The Pilot in Command will determine the seating of passengers based on the weight and balance restrictions of that specific aircraft.

Glenorchy Air is not responsible for any missed connections or activities if flights are delayed or cancelled due to weather conditions or unforeseen circumstances.

DANGEROUS GOODS
When flying with Glenorchy Air, there are restrictions in place when it comes to carrying certain items considered dangerous goods. We need to ensure we keep everyone safe and certain dangerous goods can react badly to the conditions they are exposed to during a flight. Please ensure you familiarise yourself with the dangerous goods list found here. You must not carry any of the restricted items in your baggage and any dangerous items will be taken off you before you board. If you have any questions please feel free to give us a call on 03 442 2207.

BOOKING INFORMATION
We recommend booking your flight on the first day of your time in Queenstown, in case we need to reschedule due to weather. Please note, if you booked through a third-party booking agent, their terms and conditions may differ and will also apply.

Make sure to check in at the location  specified in your confirmation at least 15 minutes before the  tour begins.

Cancellations & Refunds

If your service provider cancels the tour or activity you have booked, then you are entitled to a full refund.

Happy Travels New Zealand does not refund in cash and can only refund back onto your Visa, Mastercard or American Express.

Fees paid to Happy Travels for credit card fees, deposits, bus tickets and luggage storage are non-refundable or transferable.

If you decide to cancel your activities or accommodation for any reason, a 50% Cancellation Fee will be applied. In addition to Happy Travels Cancellation Fee, you may also be liable for any cancellation fees charged by the service provider as per their own terms and conditions. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking (for example cancellations made within 24hrs of travel).
Booking Confirmations

Your Responsibilities
Trips with booked dates: It is your responsibility to ensure the dates on vouchers are correct and correspond to your own itinerary, including any transport tickets, campervans & bed nights. Please double-check that the pick-up locations for your selected tours are correct. The times printed on your tickets are generally the departure times of the tours you have booked, arrive 15 minutes prior to the time stated on your voucher to ensure you are on time. If you are late for a tour, the tour operator reserves the right to mark you as a no- show and charge a 100% cancellation fee.

All bookings must be reconfirmed 48 hours in advance by contacting your tour provider directly using the contact information listed on your tour voucher.

You may either re-schedule directly with the supplier or you can email our support team on [email protected] and include your voucher number, name of product you booked, planned departure date and your contact details. Once you’ve emailed us, you can drop us a line at +64 340 90 978

Yes, we do have open dated/flexible tickets available. Most tour vouchers are valid for 12 months from date of purchase, however please be aware that you may be subject to supplier price fluctuations. All ticket validity is specified on the tour voucher. If you are unsure of the validity of your voucher, just ask one of our wonderful staff.

If you need help with an existing booking please email us at [email protected], if your enquiry is urgent please follow up your email with a quick call on +64 340 90 978 so we can help you.

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. If you already have travel insurance, please understand that it is your responsibility to ensure that your travel insurance covers you for all of the adventure style travel you have booked with us.

Absolutely, we understand that paying off a big trip in one go isn’t always that easy. We offer flexible payment plans to suit all types of travellers with zero interest or fee’s (minimum $100NZD deposit required).