Kaikoura Whale Watching

Meet at the Whale Watch Kaikoura shop and undergo an introduction and safety meeting for your designated tour.

Enjoy a whale sighting tour for roughly just over 2 hours with commentary from the vessel’s team.

Enjoy beautiful sights of wildlife and scenic views while aboard the vessel of the South Island.
Return back to land and board your transfer back to your accommodation as your reflect on your day.

Terms and conditions

We do not guarantee that your tour will take place at the scheduled time. Schedules may change without notice for a variety of reasons including, but not limited, to bad weather and technical disruptions. Scheduled times do not form part of your contract with us.
We reserve the right to cancel or change a tour or to replace any boats at any time in the interests of passenger safety. Weather and sea conditions can change quickly and this may alter the status of your tour at any time. In rough sea conditions, the boat captain may increase child age limits or place restrictions on or refuse to carry passengers with medical conditions and/or limited mobility and on passengers who are pregnant.

Tour Cancellation

In the event that your tour is cancelled due to adverse sea or weather conditions a full refund will be given. Please note when booking through a third party sellers that your refund will be processed back to that point of sale & you will need to contact them directly.

Make sure to check in at the location  specified in your confirmation at least 15 minutes before the  tour begins.

Cancellations & Refunds

If your service provider cancels the tour or activity you have booked, then you are entitled to a full refund.

Happy Travels New Zealand does not refund in cash and can only refund back onto your Visa, Mastercard or American Express.

Fees paid to Happy Travels for credit card fees, deposits, bus tickets and luggage storage are non-refundable or transferable.

If you decide to cancel your activities or accommodation for any reason, a 50% Cancellation Fee will be applied. In addition to Happy Travels Cancellation Fee, you may also be liable for any cancellation fees charged by the service provider as per their own terms and conditions. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking (for example cancellations made within 24hrs of travel).
Booking Confirmations

Your Responsibilities
Trips with booked dates: It is your responsibility to ensure the dates on vouchers are correct and correspond to your own itinerary, including any transport tickets, campervans & bed nights. Please double-check that the pick-up locations for your selected tours are correct. The times printed on your tickets are generally the departure times of the tours you have booked, arrive 15 minutes prior to the time stated on your voucher to ensure you are on time. If you are late for a tour, the tour operator reserves the right to mark you as a no- show and charge a 100% cancellation fee.

All bookings must be reconfirmed 48 hours in advance by contacting your tour provider directly using the contact information listed on your tour voucher.

You may either re-schedule directly with the supplier or you can email our support team on [email protected] and include your voucher number, name of product you booked, planned departure date and your contact details. Once you’ve emailed us, you can drop us a line at +64 340 90 978

Yes, we do have open dated/flexible tickets available. Most tour vouchers are valid for 12 months from date of purchase, however please be aware that you may be subject to supplier price fluctuations. All ticket validity is specified on the tour voucher. If you are unsure of the validity of your voucher, just ask one of our wonderful staff.

If you need help with an existing booking please email us at [email protected], if your enquiry is urgent please follow up your email with a quick call on +64 340 90 978 so we can help you.

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. If you already have travel insurance, please understand that it is your responsibility to ensure that your travel insurance covers you for all of the adventure style travel you have booked with us.

Absolutely, we understand that paying off a big trip in one go isn’t always that easy. We offer flexible payment plans to suit all types of travellers with zero interest or fee’s (minimum $100NZD deposit required).