Enjoy panoramic lake views in peace.

Panoramic views of Lake Rotorua
One Private Deluxe Rachel Spring alkaline mineral hot pools
38.5oC
30 minute hire
Heated personal changing room and shower
Minimum of two adults is required
Children permitted if accompanied by two adults
Children under 8 must be actively supervised by a caregiver in the water who is over 16 years old
Adult swimwear can be hired for $13.95, or purchased at the Spa Essentials Shop
Infants and children under 5 years are free of charge
Babies are required to wear swimming nappies which can be purchased at the reception

RIGHT TO DECLINE TREATMENT
We strive to treat all clients with dignity and respect, expecting the same treatment for our staff. We retain the right to refuse service or discontinue a service if our staff are treated inappropriately. In such cases, refunds will not be issued.

CODE OF CONDUCT
Unacceptable behavior includes unwelcome physical contact, verbal harassment such as inappropriate comments or jokes, and threatening acts toward staff or other guests. Photography or video recording in locker rooms and changing areas is strictly prohibited. Guests should respect others’ personal space and privacy during treatments. Those engaging in discriminatory, harassing, or otherwise unacceptable behavior may be asked to leave without refund. We reserve the right to deny service to individuals violating these policies. Guests must comply with local regulations. A private changing room is available for guests if requested. Please enquire with our Retreat staff.

CANCELLATION
We understand that appointments may need to be changed occasionally. We request a minimum of 12 hours’ notice for appointment changes or cancellations. A full refund will be provided if proper notice is given. Failure to provide sufficient notice will result in full charges.

GROUP THERAPY BOOKINGS & CANCELLATION
Within 7 days of booking confirmation, a 25% deposit is required to secure your booking, which is non-refundable if the group booking is cancelled or individuals within the group cancel. The remaining 75% of the event cost is due 14 days before the event.

Polynesian Spa may cancel all appointments if the deposit or balance is not received by the due dates. A minimum of 7 days’ notice is required for full group cancellations, while individual bookings within the group can be cancelled 48 hours prior.

LATE ARRIVALS
Please arrive on time to fully enjoy your booking. Late arrivals will result in a shortened session, with full charges applied.

MEDICAL CONDITIONS
If you have any medical conditions, allergies, or injuries, please inform us when booking.

PREGNANCY
Inform us if you are pregnant so we can recommend suitable services.

MINIMUM AGE
Guests aged 12 to 15 may enjoy the ‘Family Retreat Therapy Package’ with a parent or guardian in a dual treatment room. After 16, single therapies are available.

Thank you for helping us create a welcoming environment for all guests.

If you need help with an existing booking please email us at [email protected] if your enquiry is urgent please follow up your email with a quick call on +61 2 5633 1149 so we can help you.

Absolutely, we understand that paying off a big trip in one go isn’t always that easy. We offer flexible payment plans to suit all types of travellers with zero interest or fee’s (minimum $100NZD deposit required).

We endorse the recommendation that all travellers take out travel insurance. If you already have Travel Insurance please understand that it is your responsibility to ensure that your Travel Insurance covers you for all of the adventure style travel you have booked with us.

Absolutely, just let us know your preferred start and finish location and we’ll make it work.

There is definitely no wrong way to travel New Zealand. Depending on what type of traveller you are, you might enjoy a Campervan road trip over the Hop On Hop Off Bus Packages. We recommend booking a free consultation with one our friendly team and they can tailor their recommendation to your personality and  travel plans.

We get it. Life is all about the unexpected, especially when you are travelling. If you are unable to make your pre-arranged tour you will need to reach out to our [email protected] so we can give you a helping hand. In all cases we strongly recommend having a valid travel insurance policy which covers you for unexpected cancellations.

Yes. All of our packages are customisable so if you would like to make any changes please contact our team under [email protected] or our WhatsApp (+64) 3409 0617