Up and at it! Get ready to check in 15 minutes before your trip time at the Shotover Canyon Swing shop. Be prepared and dress for the weather conditions for the day. Choose what style of jump you prefer, whether it be solo or tandem. Enjoy the day jumping over the Shotover River with your mates!

Each of our two independent ropes for the Canyon Swing have a breaking strain of 2.8 tonnes, enough to lift four cars! The Fox cables has a minimum breaking force of 231 tonnes, which equals about one-and-one-half times the weight of a house! All aspects of each activity satisfy important safety requirements and are inspected, maintained and upgraded to ensure an extremely safe environment. The Canyon Swing is certified as an Amusement Device by WorkSafe New Zealand. We even have a supply of fresh undies for the faint hearted!

At the start of building The Fox some of the technical hoops we had to jump through didn’t even exist. By the time the engineer designed everything to meet numerous NZ Standards we have cables to ride on that are strong enough for a 20 tonne truck to hang off, bolts into rock that you could suspend 266 averagely weighted people from plus an operating system where everything is double or triple checked. After passing an independent safety audit and engineering tests The Fox become a WorksafeNZ Registered Amusement Device #1256.

MEDICAL CONDITIONS

If you are affected to any extent by any of the conditions listed below or by anything you consider relevant you must include details in your safety form so that we can include you safely in this activity.

Not all conditions necessarily exclude you from jumping, and if you have any doubts please talk with us first and/or with your medical practitioner.

High blood pressure
Allergies
Previous dislocations
Pregnancy
Hearing conditions
Asthma
Neurological disorders
Epilepsy
Head injury
Artificial limbs
Back injuries
Eye conditions

INCLUSIVE ADVENTURES

Most people should be able to experience the thrills of the Canyon Swing and The Fox. Our staff have experience swinging people with major neck, back and limb injuries as well as those with permanent impairments such as blindness, deafness, paraplegia, amputations and paralyses. Safety of our customers and staff is paramount and will only accept individuals on a case by case basis, and participation is conditional on the judgement of our operational staff.

The Canyon Swing site is located at the end of a 300m gravel track (downhill from the car park) and there are 61 steep stairs to descend to the platform (approx 900mm to 1200mm wide). The Fox site is located at the top of a steep 400m gravel track.

We hold a Trax Seal of Approval for accessible adventure, to find out more visit their website>> Please contact us to discuss your booking or any questions you may have.

PRIVACY POLICY
INTRODUCTION

Shotover Canyon Swing complies with the New Zealand Privacy
Act 2020 (the Act) when dealing with
personal information. Personal
information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and
protect your personal information.

By using our website or our products and services, you agree
to be bound by this policy. If you do not provide your personal information, we
may not be able to provide certain products and services to you.

This policy does not limit or exclude any of your rights
under the Act. If you wish to seek
further information on the Act, see www.privacy.org.nz.

WHO ARE
“WE”?

In this policy, we, Shotover Canon Swing, us and our refer to Shotover Canon Swing Limited (company number 3192075)
and our related companies.

For more information about us, please see the
“CONTACTING US” section below.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto
the website. Where the changes are
material, we will use reasonable endeavours to notify you – usually by prominently
posting a notice of those changes on our website or by sending you an email.
The change will apply from the date that we upload the revised policy.

This policy was last updated on 1 March 2023.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

Where reasonably practicable, we will collect personal
information from you directly (including, for example, when you provide personal
information to us via the website or our related social accounts, when you call
us or send us an email or when you otherwise engage with us in the course of
using our services and products).

Unless you have expressly requested otherwise, we may also collect
personal information indirectly from you by taking photographs or recording
video footage of your participation in our services for promotional and
marketing purposes and otherwise to support the provision of our services and
products to you.

We may also collect personal information about you from third parties where you have authorised this,
the information is publicly available or to the extent otherwise permitted by
the Act.

Where you provide us with any personal information about a
third party, you must have that third party’s consent to do so. By providing us
with any third party personal information, you represent and warrant that you
have that third party’s permission to provide that information to us.

HOW WE USE YOUR PERSONAL INFORMATION

The purposes for which we use your personal information
will vary based on the nature of your engagement with us, however, we will
primarily use your personal information in order to provide you with the services
or products that you have requested. We may also use your personal information:

·
to verify your identity

·
where you have opted-in to receive marketing and
promotional information from us, to market our services and products to you
including contacting you electronically (e.g. by text or email for this
purpose)

·
to improve the services and products that we
provide to you

·
to bill you and to collect money that you owe
us, including authorising and processing credit card transactions

·
to respond to communications from you, including
a complaint

·
to conduct research and statistical analysis (on
an anonymised basis)

·
to ensure appropriate health and safety precautions
are followed before providing our services to you

·
to protect and/or enforce our legal rights and
interests, including defending any claim

·
for any other purpose authorised by you or otherwise
permitted under the Act.

DISCLOSING YOUR
PERSONAL INFORMATION

We are committed to protecting your privacy. However, there
may be circumstances in which we disclose your personal information to third
parties. We may disclose your personal information to:

·
any business that supports our services and
products, including any person that hosts or maintains any underlying IT system
or data centre that we use to provide the website or other services and
products

·
other third parties for research and statistical
purposes to (where your information is aggregated or otherwise anonymised)

·
a person who can require us to supply your
personal information (e.g. a regulatory authority)

·
any other person authorised by the Act or
another law (e.g. a law enforcement agency)

·
any other person authorised by you.

A business that supports our services and products may be
located outside New Zealand. This may
mean your personal information is held and processed outside New Zealand. There
is a possibility of overseas data storage. Where we disclose your personal
information to a third party located outside of New Zealand, we will only make
that disclosure in accordance with the requirements for overseas transfers of
personal information as set out in the Act.

Unless you have expressly requested otherwise, we may share
photographs and video footage (including sound recordings) taken during your
participation in any of our services on our website or other social media
accounts. We may also provide the relevant footage to third parties, including
media outlets or other social platforms where we have your express consent to
do so (including where you have signed our standard waiver). You acknowledge
that where photographs or video footage of your participation in our services
is made available to any overseas third party with your consent, that third
party may not be required to protect that footage in a way that, overall,
provides comparable safeguards to those under the Act.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to keep your personal
information safe from loss, unauthorised activity, or other misuse, however,
you acknowledge that we cannot guarantee the security of the transmission or
storage of your personal information.

We will not keep your personal information for longer than
is reasonably necessary to fulfil the purposes of outlined in this policy.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the Act,
you have the right to access your personal information that we hold and to
request a correction to your personal information. Before you exercise this right, we may need
evidence to confirm that you are the individual to whom the personal information
relates.

In respect of a request for correction, if we think the
correction is reasonable and we are reasonably able to change the personal
information, we will make the correction.
If we do not make the correction, we will take reasonable steps to note
on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us
at [email protected]. Your email
should provide evidence of who you are and set out the details of your request
(e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you
copies of your personal information or correcting that information.

If you are not satisfied with the handling of your request,
you may contact the Office of the Privacy Commissioner for review of our
handling of your request.

INTERNET USE

While we take reasonable steps to maintain secure internet
connections, if you provide us with personal information over the internet, the
provision of that information is at your own risk.

If you follow a link on our website to another site, the
owner of that site will have its own privacy policy relating to your personal
information. We suggest you review that
site’s privacy policy before you provide personal information.

COOKIES

Cookies are text files placed on your computer to collect
standard Internet log information and visitor behaviour information. When you
visit our websites, we may collect information from you automatically through
cookies or similar technology.

For further information, visit allaboutcookies.org.

HOW DO WE USE COOKIES?

Our Company uses cookies in a range of ways to improve your
experience on our website, including understanding how you use our website.

WHAT TYPES OF COOKIES DO WE USE?

There are a number of different types of cookies, however,
our website uses:

·
Functionality – We use these cookies so that we
recognise you on our website and remember your previously selected preferences.
These could include what language you prefer and location you are in. A mix of
first-party and third-party cookies are used.

·
Advertising – We use these cookies to collect
information about your visit to our website, the content you viewed, the links
you followed and information about your browser, device, and your IP address. We
sometimes shares some limited aspects of this data with third parties for
advertising purposes. We may also share online data collected through cookies
with our advertising partners. This means that when you visit another website,
you may be shown advertising based on your browsing patterns on our website.

HOW TO MANAGE COOKIES

You can set your browser not to accept cookies, and the
above website tells you how to remove cookies from your browser. However, in a
few cases, some of our website features may not function as a result.

CONTACTING US

If you have any questions about this privacy policy, our
privacy practices, or if you would like to request access to, or correction of,
your personal information, you can contact us at [email protected].

All bookings must be reconfirmed 48 hours in advance by contacting your tour provider directly using the contact information listed on your tour voucher.

You may either re-schedule directly with the supplier or you can email our support team on [email protected] and include your voucher number, name of product you booked, planned departure date and your contact details. Once you’ve emailed us, you can drop us a line at +61 2 5633 1149.

Yes, we do have open dated/flexible tickets available. Most tour vouchers are valid for 12 months from date of purchase, however please be aware that you may be subject to supplier price fluctuations. All ticket validity is specified on the tour voucher. If you are unsure of the validity of your voucher, just ask one of our wonderful staff.

Some tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each service provider, but some of the more usual extras are: EMC tax, stinger suit hire, luggage storage, sleeping bag hire, linen hire, national park fee, food, insurance, accommodation, equipment hire, petrol levy, etc. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual service provider when you re-confirm your booking.

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. If you already have travel insurance, please understand that it is your responsibility to ensure that your travel insurance covers you for all of the adventure style travel you have booked with us.

Absolutely, we understand that paying off a big trip in one go isn’t always that easy. We offer flexible payment plans to suit all types of travellers with zero interest or fee’s (minimum $100AUD deposit required).