Shotover Jet

You will start your day by getting picked up from one of the selected pick up locations at your chosen departure time.

Next, will be greeted by the friendly Shotover Jet bus drive who will give you a brief and informative overview of the area and history of the Shotover Jet while you are on your way to the Shotover Jet Base.

In no time, you would have arrived at the Shotover River and the check in location for the boat tour.

After meeting the Shotover team and putting in a few personal details, it’s time to put on your waterproof overalls and make your way down to the river.

HOLD on to your hats! After a few close but safe misses of the canyon walls, the jet boat ride comes to a conclusion and you will depart the boat where you boarded. At this point, you will head inside to the video and photo viewing area where you have the option to purchase these packages.

After you have dried off, it’s time to head back on the bus to get back to town.

Total duration of the tour lasts around 2 hours.

We, Shotover Jet Limited, (“the Operator”) appreciate your custom and aspire to provide a friendly, exciting and safe experience. In participating in this activity, you, the passenger (“you”), agree to the following terms and conditions:

1. Participation in all adventure activities carries a degree of inherent risk and by participating in the activity provided by the Operator you are expressly assuming those risks personally and are, to the maximum extent permitted by law, waiving and releasing the Operator and it’s officers and employees and any subsidiary or related company from any liability, claims, losses, damages or expenses caused by any event including, but not limited to:

a. Personal injury or death;

b. Property loss of damage;

c. Acts which may be construed as negligent or accidental;

d. Any other loss, damage, suffering, emotional or nervous disorder.

2. You agree that your successors, executors, administrators and next of kin are bound by these terms and conditions.

3. You agree the Laws and courts of New Zealand apply exclusively to these terms and conditions and you agree not to commence any litigation or proceedings in any country in relation to the risks and perils set out in clause 1 above and to indemnify the operator against any such claims. In the event that any liability is attributed to the Operator, such liability is limited to the price paid by you to the Operator for the activity.

4. You confirm that you are physically fit and suffer no medical conditions which may be aggravated by this activity.

5. You consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify the Operator against any claims in respect of this treatment.

6. You acknowledge that use of recording devices of any nature whatsoever (cameras, phones, videos etc) are strictly prohibited during the activity for passenger and property safety. The Operator may make a recording of the activity and in such case you consent to the unrestricted use of that recording by the Operator for any purpose without limitation.

7. You agree to listen to the driver/guide, follow their instructions and make sure any children in your care do the same. The Operator reserves the right to remove or to refuse to allow any passenger to participate who does not comply with instructions or who is deemed to be a nuisance, acting recklessly or otherwise considered to be unsuitable to participate.

8. This voucher is issued as an agent for the Operator providing the services and activities described and is non-transferable.

9. This voucher is based on fares and tariffs, which are, to the best of the Operators knowledge, correct at the time of issue. Any price increases arising since the date of issue are at the cost of the customer and payable to the Operator.

10. Cancellations by the Operator – The Operator reserves the absolute right to cancel or vary any service for any reason including as a result of weather conditions, insufficient reservations or any unforeseen event or circumstance. The selling agent and/or Operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.

11. This voucher is non-refundable (other than at the absolute discretion of the Operator) however pre-paid bookings can be altered in accordance with the following:

a. Up until 24 hours prior to the date and time of any pre-paid reservation you may change (subject to availability) or cancel your booking at no charge by contacting the Operator directly.

b. Within 24 hours of any scheduled reservation any change to the booking is at the absolute discretion of the Operator and may incur a fee up to a maximum of 100% of the price paid for the activity or service.

c. In the event that a pre-paid reservation is not utilised by the customer without any notification to the Operator this voucher is deemed to have been used.

d. This voucher or an Open Dated Gift Voucher will expire in 12 months from the date of purchase unless otherwise agreed with the Operator.

12. Any decision regarding an exception to the stated policy in these terms and conditions will be made entirely at the discretion of the Operator.

ONLINE ONLY

13. The name of the business that will appear on your bank/credit card statements will be Shotover Jet. Your account will be charged in New Zealand Dollars unless you select an alternative currency.

Make sure to check in at the location  specified in your confirmation at least 15 minutes before the  tour begins.

Cancellations & Refunds

If your service provider cancels the tour or activity you have booked, then you are entitled to a full refund.

Happy Travels New Zealand does not refund in cash and can only refund back onto your Visa, Mastercard or American Express.

Fees paid to Happy Travels for credit card fees, deposits, bus tickets and luggage storage are non-refundable or transferable.

If you decide to cancel your activities or accommodation for any reason, a 50% Cancellation Fee will be applied. In addition to Happy Travels Cancellation Fee, you may also be liable for any cancellation fees charged by the service provider as per their own terms and conditions. It is therefore possible your cancellation fees could be up to 100% of the cost of the booking (for example cancellations made within 24hrs of travel).
Booking Confirmations

Your Responsibilities
Trips with booked dates: It is your responsibility to ensure the dates on vouchers are correct and correspond to your own itinerary, including any transport tickets, campervans & bed nights. Please double-check that the pick-up locations for your selected tours are correct. The times printed on your tickets are generally the departure times of the tours you have booked, arrive 15 minutes prior to the time stated on your voucher to ensure you are on time. If you are late for a tour, the tour operator reserves the right to mark you as a no- show and charge a 100% cancellation fee.

All bookings must be reconfirmed 48 hours in advance by contacting your tour provider directly using the contact information listed on your tour voucher.

You may either re-schedule directly with the supplier or you can email our support team on [email protected] and include your voucher number, name of product you booked, planned departure date and your contact details. Once you’ve emailed us, you can drop us a line at +64 340 90 978

Yes, we do have open dated/flexible tickets available. Most tour vouchers are valid for 12 months from date of purchase, however please be aware that you may be subject to supplier price fluctuations. All ticket validity is specified on the tour voucher. If you are unsure of the validity of your voucher, just ask one of our wonderful staff.

If you need help with an existing booking please email us at [email protected], if your enquiry is urgent please follow up your email with a quick call on +64 340 90 978 so we can help you.

We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. If you already have travel insurance, please understand that it is your responsibility to ensure that your travel insurance covers you for all of the adventure style travel you have booked with us.

Absolutely, we understand that paying off a big trip in one go isn’t always that easy. We offer flexible payment plans to suit all types of travellers with zero interest or fee’s (minimum $100NZD deposit required).