Your travel has been booked by Happy Travels (“us” or “we”), on the basis of the following terms and conditions. The enclosed ticket(s) (“voucher(s)”) have been booked by us on your behalf with various third party Service Providers.
Each Service Provider may have their own terms & conditions applying to your travel.
It is your responsibility to familiarize yourself with the fare rules of each of your bookings as well as the individual supplier terms & conditions. If you require additional information than on your travel voucher or brochure then we recommend that you contact the Service Provider for further clarification.
You understand that Happy Travels is an intermediary Travel Agency. When purchasing travel related services with Happy Travels, Happy Travels receives a commission from the third party suppliers your services are operated by.
Third-party booking software provider.
Happy Travels uses a third-party wholesale platform to make your bookings with each service provider. All prices are dynamic and subject to change at any time at the discretion of the supplier, that is set by the supplier.
(1) BOOKING CONFIRMATIONS: Your responsibilities
Trips with booked dates: It is your responsibility to ensure the dates on vouchers are correct and correspond to your own itinerary, including any bus passes, campervans & bed nights. You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time. It is your responsibility to ensure you redeem your tickets on the dates booked.
Open Dated tickets: It is your responsibility to book your preferred date of travel in advance with each individual Service Provider as per the details provided on your voucher. You will need to book these in with advanced notice. Please be aware open dated tickets are subject to supplier price fluctuations which you could incur.
(2) DATE CHANGES:
Due to a number of factors, tickets for tours, transport and accommodation are subject to price fluctuations. If you decide to change your booked dates, you may incur additional supplier fees to do so. If you wish to change the dates of your booked tours, transport or accommodation you must organize it with the Service Provider directly, with adequate notice.
If you or the service provider requires us to change your dates, an administrative fee will be applied to each booking.
(3) DEPOSITS
Deposits or partial payments paid to Happy Travels for planned tours, accommodation, transport and travel itineraries are non-refundable & non-transferable if you are unable to proceed with your booking. Happy Travels charge a 1.6% card fee on top of any payment made which is non-refundable.
(4) CANCELLATIONS and REFUNDS
Fees paid to Happy Travels for credit card fees, deposits, bus tickets and luggage storage are non-refundable or transferable.
If you decide to cancel your activities or accommodation for any reason, a 50% Cancellation Fee will be applied. (“Cancellation Fee”).
In addition to Happy Travels Cancellation Fee, you may also be liable for any cancellation fees charged by the service provider as per their own terms and conditions.
It is therefore possible your cancellation fees could be up to 100% of the cost of the booking (for example cancellations made within 24hrs of travel).
The Cancellation Fee will apply in all cases where a tour is able to run.
Some examples include, but not limited to;
For instances that may be deemed out of your control, we endorse the recommendation of a suitable travel and/or cancellation insurance provider. You may wish to contact your travel/cancellation insurance provider to make a claim for any tours deemed non-refundable due to agent (Happy Travels) or supplier (service provider) cancellation fees.
If a tour or other travel service is canceled by the Service Provider, we will first endeavor to rebook you free of charge. If this is not possible, we will refund you the amount you paid for the tour or other travel service less any supplier charges. This full refund is subject to a fully refundable amount being given to us from the supplier who is canceling.
We highlight here that all suppliers have different cancellation policies applying to your travel and that it is important to familiarize yourself with these at time of purchase.
Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 90 days processing time, due to high volume. Refunds must be placed back onto the same valid Visa or Mastercard that you used to pay for your booking.
Please understand that we do not refund in cash. If you have paid in cash, you will be refunded onto a valid card in your name.
ALL CANCELLATION REQUESTS MUST BE IN WRITING AND SENT VIA E-MAIL TO:
PASSPORT VISA and IMMIGRATION It is your responsibility to fulfill the passport, visa and other immigration requirements for all transiting and stopover destinations applicable to your itinerary. You should confirm these with the relevant High commissions, embassies and/ or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. Your passport must be valid for 6 months beyond your return date into New Zealand
IN SUMMARY:
Please read these points and ensure that you understand them. We want you to be well informed and have happy travels. We remind you that we charge a 50% cancellation fee, plus any supplier charges incurred for cancellations.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travelers take out travel insurance.
If you already have Travel Insurance please understand that it is your responsibility to ensure that your Travel Insurance covers you for all of the adventure style travel you have booked with us.
Please understand that all deposit bookings made are non refundable. This includes Car and Campervan rentals.
In the unlikely event a tour is canceled due to circumstances out of our control, the supplier or yourself, we offer a direct refund for the amount paid for your tour, less any supplier charges. This refund is subject to a fully refundable amount being given to us from the supplier who is canceling.
Please understand that we do not refund in cash. If you have paid in cash, you will be refunded onto a valid card in your name. All cancellation requests must be made in writing and sent via e-mail to: [email protected]
Please understand that if you cannot reach your tour and it still departs you will be unable to be refunded as the supplier will claim your ticket.
You have been offered the corresponding brochures for each tour (which state specific terms & conditions) and understand that terms & conditions may differ between companies.
You have been informed of all known extra costs and are aware that more may be payable on each tour.
You are aware that by paying for your tours & accommodation vouchers you are hereby accepting the terms and conditions as detailed by Happy Travels.
You have been advised of all Happy Travels branches in New Zealand.
You have been advised of our national travel partners.
It is YOUR responsibility to directly advise us and tour operators of any existing or previous medical conditions like: Asthma, Heart Conditions, Allergies, Dietary Requirements, etc. If you are refused to participate in any of the activities booked on your behalf through any pre or existing medical condition then failure to declare these at time of purchase will result in a 100% cancellation fee.
All quoted tours and accommodation are complete on your vouchers.
Privacy Policy
Happy Travels take the sharing of your details and privacy seriously and aim to keep these protected. However, your contact details may be passed on to the Service Providers you have purchased, receive further information from Happy Travels and our tax return partners. If you would like a full copy of our privacy policy, please go to our website; https://happytravels.co.nz/privacy-policy/
